What is 360-HELP

Health Education & Learning Protocols

360-HELP is that Vertical of 360 Diagnostic & Health Services Pvt Ltd which Conducts Trainings

Healthcare manpower

 Credentials of 360-HELP

Process at 360-HELP

Popular Trainings at 360-HELP

Conducts short trainings on Healthcare Quality

4 days training on  Quality Management Systems and Internal Audit in Medical Labs as per ISO 15189 : 2012 (Accredited by NBQP)

Mandatory for NBQP accreditation

Training Programme on Advanced Quality concepts & Application of Six sigma & Lean in Clinical Laboratories

One day training on IQC & EQAS

3 Days training on NABH Standards for Hospitals

2 Days training on NABH standard for Blood Banks

1 Day training on Quality Assurance

1. ISO 15189-2012 – 4 Days


The course is designed for laboratory personnel involved in the management and establishment of laboratory quality systems, and internal audit program as required by NABL International Standard ISO 15189.

Who should attend


On completion, participants will be able to:

Course Contents:

1st day

2nd day

3rd day

4th day




2. ISO 15189-2012 update – 2 Days


This interactive and practical foundation course is designed to provide delegates with an understanding of the requirements of ISO 15189:2012.

ISO 15189:2012 ‘Medical Laboratories – Particular requirements for quality and competence’ specifies quality system requirements applicable to medical laboratories. These requirements cover arrangements for requisition, patient preparation, identification, collection of samples, transportation, storage, processing and examination of clinical samples, together with subsequent validation, interpretation, reporting and advice, in addition to considerations relating to safety and ethics in medical laboratory work. This interactive and practical foundation course is designed to provide delegates with an understanding of the requirements of ISO 15189: 2012 with specific emphasis to those specified in the Clinical Laboratory Accreditation document ‘Standards for the Medical Laboratory’ Nov 2010

Course Objectives

This short course will acquaint delegates with the requirements of ISO 15189 and highlight the additional requirements to be met over and above the current (2010) CPA requirements.

Key Skills / Learning Objectives

Through the combination of interactive tutorials and workshops, our course will enable the delegates to:

Practical workshops are designed to reinforce the discussions and topics. This style of delivery makes the course both memorable and enjoyable for participants, ensuring long-term learning.

ISO 15189 Course Outline

Who Should Attend?

Booking And ISO 15189 Course Fees

Fees include:

Variable discounts available if 2 or more delegates are booked on the same course

Please complete the booking form and return together with the relevant fee.

3. NABH for Hospitals – 3 Days

Quality Management system & Implementation of NABH standards

Who should attend:

Learning Objectives:



4. Safety and Quality in blood banks – NABH guidelines – 2 Days

Who should attend:


On completion, participants will be able to:

Course Contents:


5. QA and QC training — 1 Day

Quality Assurance and Quality Controls

Who should attend:


The course is designed for laboratory personnel involved in the management and establishment of QC and QA in a clinical lab.

On completion, participants will be able to

Course Contents:


You are requested to nominate your Laboratory Personnel/Internal Auditors/ Quality Managers/ Technical Managers / Technicians for the above program.
Each Training Programme is designed for 35 participants; therefore seats would be available on first cum first serve basis.

6. Communication Skills in Healthcare -1 Day

Communication Skills in Healthcare

As the health care environment continues to evolve, we’re seeing the role of heath industry changing and expanding for a number of reasons. In addition to patient expectations and growing awareness; nurses, doctors, technicians are operating in a rapidly evolving world. Health care facilities are pressured to maintain global standards, while increasing their patient outcomes and satisfaction levels.

In order to build a niche in the competitive healthcare sector, it has become extremely important to have an edge by giving patients an outstanding healthcare experience. This is possible only if:

It can help in ways such as reducing patients’ length of stay and unnecessary readmissions, as well as improving patient satisfaction. Today patients’ perceptions of the quality of the healthcare they receive are highly dependent on the quality of their interactions with their healthcare clinician and team.

The challenge in this area is to continue developing and fostering professional and interpersonal— or “soft” skills— among all those associated with providing high quality healthcare. The value of these skills is recognized in the field and supported by research. However, the educational time to hone skills such as communication and leadership are often sacrificed in the interest of other essential clinical skills the health professionals need to learn to be effective caregivers.

Need for Soft Skills in Healthcare

An important element to implement medical professionalism is commitment to professional competence. Healthcare professionals are committed to lifelong learning and are responsible for maintaining medical knowledge, clinical and interpersonal skills, professional attitude and teamwork necessary for the provision of quality care. This contributes to the development of what has come to be called as “soft skills” or “personality development skills”.

Soft skills or personality development skills are continuous efforts by individuals to rank up to expectations in a competitive world. If we want to create mindsets for surviving the 21st century, it needs to be a lifelong learning. This process does not begin and end with medical studies. Our medical institutions need to prepare the budding medical professionals to treat a patient and manage processes effectively

Disciplinary capability: knowledge and skills for academic disciplines
Professional capability: ability and understanding required for effective performance in profession
Personal capability: dynamic personality qualities

With the newer philosophy of holistic medicine growing popular, more emphasis is on treating the whole patient and not just the individual body parts i.e. a transition from the disease-centric to a patient-centric approach. This would cultivate a better doctor-patient relationship – “a partnership for better patient care”. A medical practitioner encounters all types of patients having various characteristics. They can be courageous, angry, anxious, demanding, non-compliant, and terminally ill and so on. Hence, the healthcare professionals require a certain degree of finesse to handle them. Development of soft skills could be categorised as a complex interplay between being and becoming.

Today, a healthcare professional requires the mastery of a complex body of knowledge, patient service skills and the art and humanism of medicine. Reasons being:

A healthcare professional with excellent soft skills becomes a role model to the future generation of medical professionals. Though it is important to be clinically and academically competent, at the same time it is important to resolve some key issues at work, be more socially competent and acceptable, and manage the teams more efficiently it imperative to hone the soft skills and develop a well rounded personality.


Based on the needs and progression of the group, our Training Methodology is a combination of all or some of the techniques like Role-plays, Brain Storming, Behaviour Modeling, Panel Discussion, Fishbowl, Group Exercises, Slide Presentations, Coaching/Mentoring, In-Basket Exercise, Behaviour Simulation, etc.

Program Contents

Benefits of the Program

There is a wealth of research data that supports the benefits of effective communication and interpersonal skills for patients and healthcare teams. Ultimately, the interplay between the skills is what produces powerful behavioral outcomes. The program will help in health care professionals to grow confidence, expand their comfort zones, gain increased motivation, and conflict resolution and critical thinking skills. With practice, honest feedback, and encouragement, these skills can be developed far beyond what is just inherited or natural to the person. The positive and driven disposition can greatly improve the connection a healthcare professional should have with his immediate environment.